Refund Policy

At Ahmad Deen Super Store, customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions for refunds and exchanges for non-food items purchased from our store.

1. Eligibility for Refunds

Refunds are available under the following conditions:

  • The product is defective or damaged at the time of purchase or delivery.
  • The product is unused, in its original packaging, and returned within 7 days of purchase with a valid receipt.

2. Non-Refundable Items

Refunds will not be provided for:

  • Products that have been used, damaged, or altered after purchase.
  • Items purchased during sales or promotional events unless they are defective.
  • Personal or customized items, unless faulty.

3. Exchange Policy

  • Exchanges are available for defective or damaged products within 7 days of purchase.
  • Items must be returned in their original condition with all packaging and accessories.
  • If the desired replacement is unavailable, we may offer a refund or store credit.

4. Return Process

To initiate a return or exchange:

  1. Contact us at 0326 6905392 or info.ahmadenstore@gmail.com with your receipt and details of the issue.
  2. Bring the item to the store, or arrange for pickup/delivery if applicable.
  3. Once the item is inspected and approved, the refund or exchange will be processed.

5. Refund Methods

Refunds will be issued using the same payment method used for the purchase:

  • Cash Payments: Refunds will be provided in cash at the store.
  • Online Payments: Refunds will be processed back to the original payment method within 7-10 business days.

6. Cancellations

  • Orders can be canceled before dispatch or delivery.
  • For cancellations, contact us at 0326 6905392 or info.ahmadenstore@gmail.com.

7. Damaged or Defective Products

  • If you receive a damaged or defective product, please report it immediately upon delivery or purchase.
  • We may request photo evidence for verification before proceeding with a return or exchange.

8. Contact Us

For refund or exchange inquiries, please contact:

  • Phone: 0326 6905392
  • Email: info.ahmadenstore@gmail.com
  • Address: Chorasta, Main Khan, Pakistan.

Thank you for shopping with Ahmad Deen Super Store. We are committed to resolving your concerns promptly and ensuring a great shopping experience!